Refund policy

RETURNS

1.If You Receive a Damaged Product.

Note: All our products have been crafted by hand and many may have irregularities or imperfections. These irregularities are a result of human involvement in the process and add to the charm of the finished jewellery ensuring you have a one of a kind piece. 

At Devaki Store every product that you order undergoes a strict quality check to ensure that you receive damage free products. It is quite rare that you will receive a damaged or defective product.

However if a customer does receive a defective product he/she shall get full refund against the returned products. In such a case drop us a mail at devakistoreindia@gmail.com or whats' app us at +91 9923700868 attaching the photo of the defective part of the product. 

Note : A very clear Unboxing video is compulsory to provide us with a proof that the product was received damaged. We shall not entertain any such returns without an Unboxing video.

We shall arrange a pick up from your delivery location. In case our delivery partners do not provide pick up service for a given pin code, the customer shall return the package by India speed post/ DTDC/ Bluedart or any other reputed courier service (which can provide a tracking Id and one which has regular tracking and delivery update), and share a scanned copy/photo of the courier reciept via email devakistoreindia@gmail.com or what's app 9923700868. We shall refund you the shipping charges according to the receipt.

This applies for any product you buy from us.

2. If you change your mind or did not like the product

If a Customer changed his/her mind and he/she wishes to return whole or partial order, then he/she shall email us at devakistoreindia@gmail.com or what’s app us at +91 9923700868. The return request will have to be raised within 2 days of receipt of the order. (A few unethical clients may return the products after using them. To reduce such malpractices we allow only 2 days to raise the return request.) In such cases the customer will have to ship the product within 2 days of of its receipt back to us also the customer shall bear the full shipping charges and there shall be no pick up facility to avail. Also the jewellery will have to be packed appropriately so that no transit damage happens. We will be clicking an Unboxing video of your returned parcel too.  If the product is damaged in transit then we will not be held accountable for it. 

The refund process shall be initiated within 4-5 days of receipt of your returned order at the shipping center. Refund will be given only in the form of a store credit voucher. The returned product should be unused, untampered, undamaged and in its original packing.

Please make sure your parcel is full proof and packed with proper packing material so that the product is not damaged in transit.  

Once your returned products are checked you will be given a choice of either full refund or a website store credit. If you choose website store credit, you will receive a unique refund voucher which you can use the next time you place an order

This refund voucher will be a code which is to be entered at the time of checkout.

This refund voucher can be used only once. It is valid for 1 month. No minimum amount order is required to avail this voucher.